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Frequently Asked Questions

The World Health Organization defines coronavirus as a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

The World Health Organization reports that the most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some people may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea.

To help reduce your COVID-19 exposure risk, the World Health Organization recommends the following preventative measures:

Wash your hands frequently

Regularly and thoroughly wash your hands with soap and water or, if not available, use hand sanitizer.

Maintain social distancing

Maintain at least 2 meters (6 feet) distance between yourself and anyone who is coughing or sneezing.

Avoid touching eyes, nose and mouth

Our hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Contact the Department of Health or Ministry of Health & Prevention to report your symptoms:

  • “Estijaba" service at the operation center – Department of Health at 800 1717
  • Ministry of Health & Prevention at 800 11111

Please also inform your line manager.

If you are awaiting COVID-19 test results, follow all medical advice. Stay home from work, self-quarantine and avoid contact with others until results are available.

Diagnosed cases of COVID-19 should:

  • Follow all medical advice.
  • Stay home (self-quarantine at home for 14 calendar days) and avoid contact with others, including other household members who have not been diagnosed with COVID-19.
  • Inform your line manager.
  • Ensure you are available when local health authority representatives initiate contact. If, however, no one has contacted you within 24 hours of the occurrence, please pro-actively call the Operation Center at the
  • Department of Health Authority or the Ministry of Health and Prevention for further guidance.
  1. “Estijaba" service at the operation center – Department of Health at 8001717
  2. Ministry of Health & Prevention at 80011111

If you have traveled outside of the UAE, for business or personal travel, between Thursday 27 February 2020 and Thursday 12 March 2020, you must inform your line manager, self-quarantine and work from home for a period of 14 calendar days from their date of return to the UAE.

Contact your line manager and Human Capital focal point as soon as possible to determine the best approach for your specific circumstances.

Please also refer to MoFAIC’s “Tawajudi for residents” online service, which includes resources for UAE residents who are currently outside of the country:

Click Here

Data security is critical to our business. If you are working remotely, you should exercise caution when using non-ADNOC networks and report any suspicious content or activity to your IT focal point.

We are working closely with the relevant authorities to ensure the safety and wellbeing of our people. Business continuity measures are in place, including remote work access for affected employees, and we do not foresee operational impacts at this stage.

Contractors, sub-contractors and service providers are expected to proactively ensure they keep up-to-date with and follow the directives issued by the UAE and Abu Dhabi authorities.

Preventative measures issued by ADNOC Group for employees also apply.

Contractors are encouraged to review and adjust, in consultation with their ADNOC Group focal point, manpower plans to ensure minimal impact on business operations.