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Protecting Our People

Protecting Our People

The continued success of our business is embedded in our commitment to the health and safety of our people

As part of our ongoing efforts to maintain 100% HSE and asset integrity across our operations, we are working closely with the relevant authorities to ensure the protection of our employees and contractors.


ADNOC Introduces Additional Health and Safety Measures Across Operations and Ruwais City

Abu Dhabi – April 6, 2020:

As ADNOC navigates the current challenging period, the health and safety of our staff and their families is our number one priority.

As such, we are implementing additional health and safety measures across all our operations as well as Ruwais City, to protect our people and the broader community.

Ruwais is a cornerstone of ADNOC’s business and plays a key role in driving the nation’s economy.

We are working in direct coordination with the UAE authorities to ensure the smooth implementation of these measures, which will come into effect from 20:00 on Monday 6th April 2020.

These measures will be reviewed and updated as necessary. For further information, Click Here

Employees or contractors who do not have access to the ADNOC intranet platform can request the latest materials regarding COVID-19 from their Human Capital or Procurement focal point. In the interim, please refer to the below list of Frequently Asked Questions.


Frequently Asked Questions

Q. What is COVID-19 (coronavirus)?

The World Health Organization defines coronavirus as a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

Q. What are the symptoms of COVID-19?

The World Health Organization reports that the most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some people may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea.

Q. How can I avoid catching the virus?

To help reduce your COVID-19 exposure risk, the World Health Organization recommends the following preventative measures:

Wash your hands frequently

Regularly and thoroughly wash your hands with soap and water or, if not available, use hand sanitizer.

Maintain social distancing

Maintain at least 2 meters (6 feet) distance between yourself and anyone who is coughing or sneezing.

Avoid touching eyes, nose and mouth

Our hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Q. What should I do if I display symptoms of COVID-19?

Contact the Department of Health or Ministry of Health & Prevention to report your symptoms:

  • “Estijaba" service at the operation center – Department of Health at 800 1717
  • Ministry of Health & Prevention at 800 11111

Please also inform your line manager.

If you are awaiting COVID-19 test results, follow all medical advice. Stay home from work, self-quarantine and avoid contact with others until results are available.

Q. I have been diagnosed with COVID-19. What steps should I take?

Diagnosed cases of COVID-19 should:

  • Follow all medical advice.
  • Stay home (self-quarantine at home for 14 calendar days) and avoid contact with others, including other household members who have not been diagnosed with COVID-19.
  • Inform your line manager.
  • Ensure you are available when local health authority representatives initiate contact. If, however, no one has contacted you within 24 hours of the occurrence, please pro-actively call the Operation Center at the Department of Health Authority or the Ministry of Health and Prevention for further guidance.
  1. “Estijaba" service at the operation center – Department of Health at 8001717
  2. Ministry of Health & Prevention at 80011111

Q. I am an employee, and I recently travelled outside of the UAE. What steps should I take?

If you have traveled outside of the UAE, for business or personal travel, between Thursday 27 February 2020 and Thursday 12 March 2020, you must inform your line manager, self-quarantine and work from home for a period of 14 calendar days from their date of return to the UAE.

Q. I am an employee currently outside of the country and cannot return due to recently announced UAE travel restrictions. What steps should I take?

Contact your line manager and Human Capital focal point as soon as possible to determine the best approach for your specific circumstances.

Please also refer to MoFAIC’s “Tawajudi for residents” online service, which includes resources for UAE residents who are currently outside of the country:

Click Here

Q. I am currently working remotely, how do I ensure my data is secure?

Data security is critical to our business. If you are working remotely, you should exercise caution when using non-ADNOC networks and report any suspicious content or activity to your IT focal point.

Q. What further steps is ADNOC taking to prevent the spread of COVID-19?

We are working closely with the relevant authorities to ensure the safety and wellbeing of our people. Business continuity measures are in place, including remote work access for affected employees, and we do not foresee operational impacts at this stage.

Q. What rules apply to contractors, including service company employees?

Contractors, sub-contractors and service providers are expected to proactively ensure they keep up-to-date with and follow the directives issued by the UAE and Abu Dhabi authorities.

Preventative measures issued by ADNOC Group for employees also apply.

Contractors are encouraged to review and adjust, in consultation with their ADNOC Group focal point, manpower plans to ensure minimal impact on business operations.



Practical Ways to keep you and others healthy



Employees and contractors are advised to proactively monitor the evolving situation and follow official government sources for the latest updates:

Department of Health – Abu Dhabi / SEHA

Click Here

UAE Ministry of Health and Prevention

Click Here


Click Here

World Health Organization

Click Here


Adapting to Remote Work

As part of our ongoing COVID-19 health and safety measures, many of our non-operational employees are now working remotely. The transition to virtual teams can be challenging at times, and we encourage employees to consider the best practice tools outlined below to help improve the remote work experience.

  1. Create a strict morning routine: Prepare for the day as if you were in the office with colleagues. Get up on time, get ready, and dress appropriately.
  2. Create a dedicated ‘office’ space: Separate your working space from where you usually relax in your home. Find a dedicated table and chair so that you can focus on work, while also being able to leave it behind during your short breaks and evenings.
  3. Maintain regular hours: Once you’ve discussed with your line manager and team members, adhere to a strict working routine that mirrors your normal working situation. Make sure that your line manager has clearly defined your roles and responsibilities.
  4. Fight the isolation: Working full-time and remotely can be isolating. In these times, take advantage of picking up the phone and giving your colleague a call rather than sending an email. Catch up with your team members and take the time to ask how they are doing.
  5. Schedule your breaks: Make sure that you continue to schedule your lunch breaks or short coffee breaks as if you’re at work. Notify your line manager and team members when you take your breaks.
  6. Set ground rules: For those who share the home with families, set ground rules that work for both parties. Ensure that your family members are aware that you’re working from home for a set period to manage expectations.
  7. Over-communicate: Be transparent with your line manager and team members about your schedule, especially for those whose children are now home due to school closure. Once you've completed a project, inform your colleagues.
  8. Stay positive and be kind: Stay positive by embracing a new perspective of working together remotely. Appreciate your colleagues and encourage those who are struggling to adjust to working remotely. Stay calm, be kind and respectful towards one another. Know that we are here for each other as we navigate this critical period.